Agreement Policy

Updated on September 20th, 2020.

Projects Terms

1. All estimates/quotes are based on our understanding of your requirements and as per the given time frame. Any changes to the functionality, including micro-improvements, may incur additional costs. If extra webpages or new requirements outside your final requirement are needed, you have to pay an extra amount accordingly. Please clarify our understanding in a face-to-face meeting.
2. By accepting a quote, you agree to and accept the terms and conditions of Digiqore Info Solutions Private Limited. Acceptance can be written, by email, by WhatsApp, by payment of initiation, or by signing a quote.
3. Clients must ensure that we have included all requirements in the quotes/proposals and that we fully understand their requirements, providing clear guidelines and specific details. When such details are not provided, we proceed with our understanding and quote accordingly; later discrepancies may lead to additional costs.
4. Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. Any discrepancy arising due to unclear requirements will not be borne by Digiqore Info Solutions Private Limited.
5. There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours, analyzed case by case.
6. We make every effort to complete the project/changes within the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
7. Any delays at the client's end may delay the project and proposed timeframes.
8. Any bugs (programming errors) reported during or within the first 12 months maintenance timeframe from the delivery date do not attract additional charges.
9. Any re-work or changes specified in the quotation on an already completed task after design approval will not incur additional charges within the first 12 months from delivery, but adding extra new requirements will incur additional charges. We are not liable for delays caused by change in the project brief.
10. Website/software content and related materials must be provided within the first week of starting the project. Delays thereafter may delay the project and we will not be liable for these circumstances.
11. Our websites/software are generally tested on PCs with recent versions of IE, Firefox, Chrome & Safari along with Android cellphones for mobile responsiveness. Testing on other browsers or cellphones must be requested in advance.
12. If your website/software is not hosted on a Digiqore server, additional man-hours due to server or network related issues are not covered and may be charged separately.
13. If you require the project to be put on hold, please inform us in writing in advance via email or WhatsApp.
14. Digiqore's website and software codes are the copyright of Digiqore Info Solutions Private Limited. Codes can be handed over at an additional cost (three times the amount of development cost) with all previous invoices settled first, on the condition that codes are used only for that specified client and not for re-selling or duplication.
15. We will only upload the Android/iOS app once all previous invoices are settled. Approval by Google/Apple may take ten or more business days depending on their rules.
16. The website or software application is designed to be deployed on a commercial-grade web server; it may not perform on a generic office network environment.
17. We take no responsibility for any third-party software, API or plugins. It is the client's responsibility to update all components and take regular back-ups.
18. The client recognizes that unforeseen circumstances may delay development, particularly with the integration of third-party software; the client agrees not to penalize us for any genuine delay when every effort is taken to keep the project on schedule.
19. Whenever clients finalize their projects, we take 50% of the quoted amount in advance and start processing. Once ready for delivery or hosting, we take the remaining 50% and clear all unpaid amounts before delivery or hosting.
20. Only 1 (one) domain registration charge (up to Rs. 1000/- for domain purchase) is included as part of any project/proposal. Additional or premium domains are quoted separately and incur additional charges.
21. Limited hosting space charges are included unless mentioned otherwise. We can organize an appropriate hosting solution (quoted separately). We require full access with hosting support for testing and deploying the application.
22. We generally build and test websites/applications/software on our own servers; we cannot give access to our test servers. The project can be transferred to a nominated third-party server upon full payment of all invoices and dues.

Digital Marketing / Digital Strategy Package Terms

1. All digital marketing/strategy packages are on a daily/weekly/monthly/quarterly/yearly basis and can be customized; pay the full amount in advance before starting.
2. Packages are designed keeping in mind the digital marketing/strategy requirements of our clients.
3. There are absolutely no refunds for any payments related to the digital marketing/strategy package.

Basic Annual Renewal & Maintenance Package Terms

1. All renewal & maintenance packages are for a minimum of 12 months and billed annually and separately.
2. Renewal packages include 12 months basic website hosting, email hosting and DNS hosting.
3. Packages serve website maintenance tasks only; full redesigns or major functionality add-ons are charged extra. Changes/new uploads after the first year are charged extra.
4. Does not include Digital Strategy, Business Analysis, Solution Architect, SEO, Bulk SMS, Bulk WhatsApp, APIs, third-party software or Digital Marketing work.
5. The package auto-renews every year on its anniversary date, only if the client agrees to renew and pays before the renewal date.
6. There are absolutely no refunds for any payments related to the yearly maintenance or renewal packages.
7. To cancel auto-renewal, please inform us in writing (email, WhatsApp) at least one month prior to the renewal date.
8. If the client denies paying the renewal amount, the website domain will not be renewed and the DNS will be deleted automatically after a 3-day grace period.
9. Renewal (extending the active life — domain, hosting, licenses) and maintenance (ongoing technical support, bug fixes, security patches, updates) are not the same.
10. As your website/application/software grows, increased traffic or data may require server upgrades. Any additional server costs must be paid in full in advance; you will be notified with a detailed estimate.

General Approach

1. Once we have brand details (logo, images, branding materials), we provide a mock-up for review within 02 to 04 working days.
2. Once ready, we hand it over for your review, testing and content changes.
3. At this stage you provide a Go-Live date.
4. Your website can be made live within 01 to 02 working days of Go-Live approval, assuming accounts are clear and full payment has been received before transferring to external servers.
5. You are kept updated via email, telephone and WhatsApp as the project demands.

Payments & Refunds

1. All prices are quoted in Indian currency and are exclusive of GST unless specified.
2. All invoices are processed as per the schedule via your preferred method of payment.
3. Receipt of payment is deemed acceptance of the quote, milestone, delivery, project and terms & conditions.
4. If you cancel after payment but before work commences, we refund 75%. After commencement of work the maximum refund/charge is 50% of the invoice. No refund if cancellation is called when more than 50% of work is complete. All cancellations must be in writing.
5. You must pay the due amount before Go-Live.
6. Late fees: all outstanding invoices incur a 5% per-month late payment fee from the delivery date.
7. For any invoice queries, contact the Accounts Section immediately.
8. Communication is generally done via email, WhatsApp and phone; keep us updated with your contact details.
9. Any payment for domain registration/renewal, hosting or third-party products is paid in full in advance and is non-refundable; notify us at least 30 days before renewal to cancel.
10. We reserve the right to refuse service to any client not aligned with our business operating principles.

Hosting & Domains

1. Hosting is an annual charge paid in advance in full for the whole year (unless under a maintenance package). It is the client's responsibility to renew hosting and domains before the expiry date; failure can lead to loss of files, data, emails and the domain.
2. All renewals must be paid at least seven (07) working days prior to the expiry date. We are not responsible for issues relating to delayed payment.
3. All domain registrations and renewals are paid in advance in full. Expiration can result in service disruption and loss of the domain.

Rate of Additional Changes, Training & AMC

1. Training Charges = Rs. 500/- per hour.
2. Annual Maintenance Charge = 25% of your selected package (optional; for websites/web applications/online & offline software).
3. Domain renewal charge depends on market price; server rental charge depends on your usage/resources.
4. Digital Marketing Services (Facebook Promotion, Bulk SMS, Google Ads, SEO, SEM, SMO, Email Marketing, Branding, APIs, premium domains, paid plugins, Google AdSense, etc.) are not included in any web package and are charged additionally.
5. Additional server space or upgrades are charged additionally if required.