Cancellation & Refund

Refund & Cancellation Policy

Updated on September 20th, 2020.

Service Fees / Payments / Invoices

All Digiqore Info Solutions Private Limited fees and charges are quoted and billed in INR unless otherwise noted. We use an automated payment processing system and accept NEFT, RTGS, IMPS, Google Pay, Cheque and Cash payments at this time. All subscribers are required to maintain valid payment information on file for the processing of any applicable service fees.

Service fees are due at the time of order or on the day of renewal, and all fees must be paid in full. Our executives share invoices for all services through email and WhatsApp. Billing inquiries and disputes should be brought to our attention within 30 days of the invoice date; failure to do so will be deemed an admission that the invoice and charges are accurate.

Accounts will be suspended if service renewal fees are not paid within 72 hours of the due date, and can be re-activated once the due amount is cleared. Any applications or requests for services will be declined if payment cannot be successfully processed within 72 hours of the order.

Termination / Plan Change / Refund Policy

1. All prices are quoted in Indian currency and are exclusive of GST unless specified.
2. All invoices are to be processed as per the schedule via your preferred method of payment.
3. Receipt of payment is deemed acceptance of the quote, milestone, delivery, project and terms & conditions.
4. Digiqore Info Solutions Private Limited reserves the right to negotiate and refund an appropriate portion of the amount paid. If you cancel your order after making payment but before work has commenced, we will refund 75% of the payment already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustment if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing (regular mail, email or WhatsApp); telephone requests will not be accepted.
5. You have to pay the due amount within 05 (five) days from the delivery day.
6. Late fees: all outstanding invoices will incur a late payment fee of 5% of the pending amount per month, from the delivery date.
7. If you are late with a payment or have any queries regarding an invoice, please contact the Accounts Manager immediately.
8. All communications are generally done via email, WhatsApp and phone calls; it is the client's responsibility to keep us updated with their contact details.
9. Any payment relating to domain name registration, renewal, hosting or any third-party products or services purchased on behalf of the client must be paid in full and is non-refundable. For renewal cancellations, we must be notified at least 30 days before the renewal date.
10. We reserve the right to refuse service to any client whose actions are not aligned with our business operating principles and policies.

Only one refund may be issued for each invoice. Digiqore Info Solutions Private Limited reserves the right to grant or deny any refund requests.