Cancellation & Refund

REFUND POLICY

Updated on September 20th, 2020.


SERVICE FEES / PAYMENTS / INVOICES

All Digiqore Info Solutions Private Limited fees and charges are quoted and billed in INR unless otherwise noted.

Digiqore Info Solutions Private Limited uses an automated payment processing system and only accepts NEFT, RTGS, IMPS, Cheque and Cash payments at this time. All Subscribers are required to maintain valid payment information on file for the processing of any applicable service fees.

Digiqore Info Solutions Private Limited may take any reasonable action to validate your payment and registration information, and collect all payments due. You agree to pay all attorney and collection fees arising from any efforts to collect any past due amounts from you, to the extent allowed by law.

Service fees are due at the time of order or on the day of renewal. All fees must be paid in full.

Our executives share invoices for all Digiqore Info Solutions Private Limited services through email and whatsapp to you.

Billing inquiries and disputes should be brought to Digiqore Info Solutions Private Limited ‘s attention within 30 days of the invoice date. Failure to do so will be deemed to be an admission that the invoice and charges are accurate.

Accounts will be suspended if its service renewal fees are not paid within 72 hours of the due date. Accounts suspended in this manner can be re-activated upon payment of the due amount is cleared.

Any applications or requests for services will be declined if payment cannot be successfully processed within 72 hours of the order.


TERMINATION / PLAN CHANGE / REFUND POLICY

Digiqore Info Solutions Private Limited may terminate your Service under the following circumstances (non-exclusive list):

  1. ✔ All prices are quoted in Indian Currency are exclusive of GST unless specified.
  2. ✔ All invoices are to be processed as per the schedule via your preferred method of payment.
  3. ✔ Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
  4. ✔ Digiqore Info Solutions Private Limited reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.
  5. ✔ Your have to pay the due amount within 05 (Five) days from the delivery day.
  6. ✔ Late fees and charges: All outstanding invoices will incur a late payment fee of 5% of the pending amount per month, from the delivery date.
  7. ✔ If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.
  8. ✔ All communications/correspondences are generally done via emails and phone calls. It is client’s responsibility to keep us updated with their relevant email addresses.
  9. ✔ Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
  10. ✔ Reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.

Only one refund may be issued for each invoice. Digiqore Info Solutions Private Limited reserves the right to grant or deny any refund requests.